The procedures used in hotel front office operations are explored in this course. Students develop basic competency in the areas of front desk design and location, check-in/check-out procedures, reservation systems, cash and credit, form design, equipment, and materials. The people side of front office procedures is also examined, with emphasis on guest services, rooms salesmanship, and the handling of customer complaints. Topics include travel patterns affecting the lodging industry, functions of the various departments within a lodging operation, current trends of guest services, service philosophy and psychology, principles of front desk management and operational procedures.
Accommodation Prasad123 2017-07-09T14:10:55+00:00